Frequently Asked Questions - Accessing EMRetiree
Welcome to the ExxonMobil Retiree Online Community, EMRetiree, your source for news about ExxonMobil, benefits, retiree clubs, activities, volunteering and much more.
If you experience problems please send an e-mail using the Contact Us Form.
These are some of the questions new visitors often ask about EMRetiree:
Who is eligible to access the ExxonMobil Retiree Online Community (EMRetiree).
Valid users are those who received a full benefit retirement from Exxon Corporation or Mobil Corporation before the ExxonMobil merger in 2000 or who have received a full benefit retirement from Exxon Mobil Corporation since the merger. Surviving spouses of eligible retirees are also eligible for membership. Membership is available to eligible U.S. retirees and surviving spouses only.
Individuals eligible for a Termination Annuity, but not otherwise eligible for retiree benefits (e.g., medical coverage), are not eligible for registration on the ExxonMobil Retiree Online Community.
Why is registration required? Why isn't this site open to people who have worked for Exxon, Mobil, or ExxonMobil but don't have full retiree status, especially those receiving a Termination Annuity?
While much of the news and information provided on EMRetiree is "public" and wouldn't normally be restricted, this site also includes proprietary benefits information that is only appropriate for eligible retirees. In addition, the Online Community Directory, one of the most popular features of EMRetiree, includes private or personal information that members have chosen only to share with fellow eligible retirees. For other news and information about ExxonMobil you can visit www.exxonmobil.com.
What is all the information I am asked to include during registration used for? Do I have to provide all of it?
In the next step of the registration process you are given an opportunity to enter a lot of information about yourself. Some of that information, marked with an asterisk (*), is required for site operation and verification of membership. Other information is not required, but is requested, to better serve your needs and interests (see next question).
ExxonMobil Retiree Affairs does not distribute any of your information for any purpose. When you complete the form you may authorize limited release in this site's private member directory. If you have questions about how your information will be used see the Privacy Statement for more information.
The EMRetiree Online Community Directory is one of the most popular benefits of this internet site. All Exxon, Mobil, and ExxonMobil retirees are listed in this large database, showing at least their current residence city and the year they retired. In addition, all retires who register on EMRetiree and who complete appropriate information in the registration form provide a lot more information about themselves to share with their former friends and other fellow retirees. This information is what makes EMRetiee a friendly and useful "community." Remember, however, that only eligible ExxonMobil retirees can log on to EMRetiree, so your information is protected from all others outside the ExxonMobil Retiree Family!
What are the Personal Profile Page options and how do I use them?
Profile Page Tabs - All of your various member features and personal content are housed in the Profile Page tab system. The top row of tabs are the system tabs that hold the content that is viewable by other members of the community - your Friends List, Photos, etc.
The exception to this is the My Activity tab which holds tabs only accessible by you and authorized administrators and holds tabs containing things such as your Instant Notes center.
View Mode / Edit Mode - When viewing your own Profile Page, the default view is to have all of the content editing options enabled. To view your Profile Page as it will appear to other members, click on Edit Mode (click to view). To go back to the edit view for managing your Profile Page content, click on View Mode (click to edit).
Add Content - There are a wide variety of options for the types of content you can add to your Profile Page. Click on the Add Content links in each of the content cell areas to launch the content windows for adding Member Fields for displaying information about yourself to other members.
Note: You can add multiple pieces of content to the same content cell on your Profile Page tabs.
Drag and Drop - Once you have added your content to the Profile Page tab, you can then drag and drop the content to another position on the tab. Hover your cursor over the header of the particular content piece that you want to move until it turns into a black X with four arrow heads, then click and drag that piece of content to another cell or above or below another piece of content in the same cell
Custom Tabs - To provide yourself more canvasses on which to add content and tell people about yourself and the things you like, click on Add Tab to additional custom tabs to your Profile Page. then use the Add Content tabs to build out the information and content displayed on these custom tabs.
Audience - Use the Audience option for your custom tabs to set who will be able to view the tab - all regular authenticated members, just members of your Friends List, or just as a private tab viewable only by yourself and authorized administrators.
Editing and Deleting Content - Edit and Delete - use the Pencil edit icon to modify any of the Content you have added, or use the red X to remove the content
System Content - You will probably see some content that you are not able to edit, or remove, or perhaps even move around on the tab, such as your home address. This is System Content that has been added by site administrators as required content on Profile Pages, and cannot be modified or removed by members.
Add Tab - Add a custom tab for displaying your Member Fields, Feeds and.or Widgets content. These custom tabs are created, unless otherwise set by site administrators, as blank slates for you to add the content of your choice through the system tools.
Rename Tab - Use this option to rename any of your custom tabs.
Delete Tab - Use this option to delete any of your custom tabs.
Report as Objectionable - Any authenticated viewing member can report content on your Profile Page as objectionable. Clicking on this option and submitting something as objectionable sends an immediate email to site administrators with a link back to the administrative tool to review the content. No judgments, decisions or suspensions of content are made until the site administrators themselves have a chance to make their review.
Adding My Photo
How do I Add and Edit fields in my Profile?
Add Member Fields
1. Navigate to your profile within the community.
2. You will be in Edit Mode by default. (You will need to be in Edit Mode in order to add Member Fields to your profile.)
3. Make sure you are on the tab you want to add content to. Click Add Content where you want the content added.
4. Click the Member Field tab.
5. The categories available for you to add will be shown in the left portion of the window. The editable categories are determined by your community administrator.
6. Click on a category to view the available fields. The checkboxes for some fields may be grayed out if your community administrator determined that those fields are required and cannot be removed from display.
7. Check the box in the Show column if you want a field to show in your profile.
8. Click Save to save your changes.
Edit Member Fields
1. Navigate to your profile within the community.
2. You will be in Edit Mode by default. (You will need to be in Edit Mode in order to add Member Fields to your profile.)
3. Click the pencil icon next to the Member Fields area you want to edit.
4. Check the fields you want to add or uncheck the fields you want to remove from your profile.
5. Click Save.
Move Fields
1. Navigate to your profile within the community.
2. You will be in Edit Mode by default. (You will need to be in Edit Mode in order to move an area of fields in your profile.)
3. While hovering over the header for the fields, you will see a four-headed black arrow.
Click and hold the four-headed arrow to drag and drop the field block where you want it to appear. As you move over other content areas, they will be shaded light blue. The field area you are moving will appear ABOVE the blue shaded area.
Remove Member Fields
1. Navigate to your profile within the community.
2. You will be in Edit Mode by default. (You will need to be in Edit Mode in order to add Member Fields to your profile.)
3. Click next to the Member Fields area you want to delete.
4. A confirmation window will appear. Click to delete the field content block.
Preview My Profile
1. Click to Edit Mode to toggle to View Mode.
2. To move back into Edit Mode, click View Mode.
How do I Update My E-mail Address on EMRetiree?
Start by logging on to www.emretiree.com using your Username or Password.
Once you're logged on click "Update User Information" in the top navigation bar:
Choose "Click Here" in the gray box:
Choose the "Home Contact Information" Tab:
Type your e-mail address twice in the two fields for E-mail address:
Be sure to scroll down and click "Save"
That's it. You're done!
I want my retiree friends to be able to send me an e-mail, but I don't want to show my e-mail address in the directory. Is that possible?
It is very important that you keep your e-mail address current on EMRetiree, but some retirees prefer not to make that e-mail address public in their personal profile even though only verified ExxonMobil retirees have access to that directory (to search for yourself or another retiree use the left navigation bar to to to Retiree Network > Online Community Directory).
When you are registered on EMRetiree and someone searches for you they will see an envelope icon next to your name.
In addition, when they view your profile they will also see a link for "Send Member Email"
In either case the link will open an e-mail form allowing them to send you an e-mail without knowing your e-mail address. That e-mail will be sent by the EMRetiree Online Community and you can choose to open and reply or just ignore the message to maintain your privacy.
To learn how to show or hide your e-mail address, see "How Do I Add and Edit Fields in My Profile," above.
What is an Adobe Acrobat document, and how do I open and read it?
Forms and documents available on EMRetiree are often provided as Acrobat documents (.pdf). Your computer must be equipped with Adobe Acrobat Reader to view and print these PDF files. If you do not have the Adobe Acrobat Reader installed on your computer, click the logo below for your free copy and follow the easy installation instructions. You can also learn more about the Adobe Acrobat Reader at:
http://www.adobe.com/products/acrobat/readermain.html.
Note: Some Acrobat files may be large and may take some time to download. You may wish to save them directly to your computer’s hard drive for quick access any time.
You may print any form or other material directly out of the Acrobat Reader program. A limited number of the Adobe Acrobat forms available from EMRetiree allow you to type in the form before printing it.
How do I create a Photo Album and post my photo on my Online Profile in the EMRetiree Online Community Directory?
NOTE - You must be logged in to EMRetiree in order to use Member Photo Albums.
Creating Member Photo Albums
By creating a photo album, you can put a picture in your profile as well as share pictures with other members of the community.
1. Click My Photos from the Member Bar.
2. Enter a name for the photo album and click Add.
3. Click Manage Album.
4. Click Manage Photos.
5. Click Browse to search for the image you would like to upload.
6. Select the image and click Upload.
7. On the next screen you have the option to enter a caption for your photo. Click Finish.
NOTE - The first photo you upload will be displayed in your member profile by default.
8. When you upload other images you will have the option to select which photo will be displayed in your member profile.
NOTE – The images will need to be approved by a community administrator before they will be visible to the rest of the community.
How do I use the Friends List on EMRetiree?
NOTE - You must be logged in to EMRetiree in order to use the Friends List feature.
Add Friends to the Friends List
1. Choose Retiree Network from the left navigation bar and then choose Online Community Directory.
2. Enter the search criteria you want to use and click Search.
3. Click the Add Member to Friends List icon (
) which is on the row with that person’s name.
4. Invite a Friend: A sample email invitation message is displayed. Customize the email if desired and click Preview.
5. Select Send to send the invitation.
Remove Friends from the Friends List
1. Access the Friends List area by clicking Friends List from the Member Bar, or by going to your profile and selecting the Friends List tab.
2. Click Remove Friend in your Friends List area for the person you want to remove.
3. A confirmation screen will appear. Click OK to remove the friend.
Send Emails to Your Friends
1. Click 
in your Friends List area for the person you want to send an email.
2. Enter a Subject and Message. Click Preview to view the message.
3. Click Send. (Or select Edit to make changes before sending.)
Send an Instant Note
1. Select Send Note to send to an individual Friend or Send Note to all Friends to send a message to everyone on your Friends List.
2. Enter a Subject and Message for the Note. Click Preview.
3. Click Send. (Or select Edit to make changes before sending.
NOTE - If you would like to receive email notification when you have notes waiting, make sure you check the box in the Notes area.
How do I Use Instant Notes?
NOTE - You must be logged in to EMRetiree in order to use the Instant Note feature.
Send an Instant Note
1. When other members are online, 
this message will display in your member bar. Click the menu item
().
2. The other community members who are online are shown. Click next to the person to whom you want to send a note.
3. Enter the Subject and Message.
4. Click Preview. The note will be shown. (Click Edit to make changes.)
5. Click Send.
6. You will then be sent to the Notes Center page. You will be able to view recently sent and received Instant Notes.
7. Receive email notification when unread Notes are more than 1 day old: You also have the option of receiving email notification on notes that are more than 24 hours old. Mark the box if you want to receive notification.
View an Instant Note Sent to You
1. When you are online and receive a note, you will see a menu option stating 
. Click .
2. The note will be in the Received Notes area. Click on the name of the person who sent you the note in order to view it.
3. You will have the option to Replay or Delete the note.
- Enter your reply to the message, select Preview and then Send the reply.
- If you choose Delete, a confirmation screen will be shown. Click Yes to delete the Note.
How do I avoid fraud and dangerous sites on the internet?
ExxonMobil Global Security offers several useful documents:
EMRetiree FAQs are a "work in progress" and continue to be expanded.
If you have a question you'd like to see included, send a note to using the Contact Us Form.