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Benefits Contacts on EMRetiree
ExxonMobil Benefits Service Center
E-mail "ExxonMobil Benefits" with Questions or Issues
Reporting Retiree or Surviving Spouse Death
ExxonMobil Retiree Clubs
Technical Support for EMRetiree
Retiree and Retiree Club News Stories
All Other Communications
Joining the ExxonMobil Retiree Online Community
Frequently Asked Questions about EMRetiree
Benefits Contacts on EMRetiree
If you are a registered member of the ExxonMobil Retiree Online Community you can find more contact information about your benefits and programs at:
ExxonMobil Benefits Contacts
ExxonMobil Benefits Service Center
If you are not a registered member of the ExxonMobil Retiree Online Community but need information about ExxonMobil benefits please contact the ExxonMobil Benefits Service Center:
ExxonMobil Benefits Service Center
P.O. Box 1014 Totowa, NJ 07512-1014
Toll-Free: 1-800-682-2847
or 800-TDD-TDD4 (833-8334) for hearing impaired
Monday – Friday 8:00 a.m. to 6:00 p.m.
(U.S. Eastern Time), except certain holidays
Internet: www.exxonmobil.com/benefits or https://www.benefitsweb.com/exxonmobil.html
E-mail "ExxonMobil Benefits" with Questions or Issues
If you have a question or issue with an ExxonMobil benefits service provider (ExxonMobil Benefits Service Center, CitiStreet, Aetna, Medco, etc.) that you are unable to resolve with the service provider you can contact the ExxonMobil Benefits office by completing an e-mail form.
Click Here to complete form.
You will receive an acknowledgement by mail, telephone or e-mail within 1-2 business days and a response as soon as possible.
Reporting Retiree or Surviving Spouse Death
To report the death of an ExxonMobil, Exxon, Mobil or Superior Oil retiree or surviving spouse, write or call the ExxonMobil Benefits Service Center at 1-800-682-2847
The caller should provide the following information:
- Deceased's Social Security number
- Date of death,
- Name, address and telephone number of the spouse or other survivor. Whenever possible, the call should be made within one week of the death.
Upon notification of the death, the EMBSC will send a Family Status Affidavit to the surviving spouse/beneficiary. When the affidavit is received by the EMBSC, along with an original death certificate, the process for the payment of any retiree death benefits begins.
Other information that will be needed:
- Marriage certificate and, if married, spouse's birth certificate
- Social security numbers of both retiree and spouse
- If retiree and/or spouse were married previously, copy of divorce decree or spouse's death certificate, whichever terminated the marriage(s)
- Instructions to notify the EMBSC as soon as possible following the retiree's death
ExxonMobil Retiree Clubs
If you need information about ExxonMobil Retiree Clubs please contact the club directly. If you are a registered member of EMRetiree you can find club information here: ExxonMobil Retiree Clubs.
Technical Support
For technical questions or problems logging-in, site operation, or or other technical issues, contact Retiree Online Community Technical Support. Please do not use this link for Benefits or Retiree Affairs questions.
Also see our Frequently Asked Questions (You don't need to be a registered member of the ExxonMobil Retiree Online Community to view the frequently asked questions).
Retiree and Retiree Club News Stories
Stories and news about ExxonMobil retirees and Retiree Clubs are encouraged.
Submit retiree and club news items, photos, calendar entries and any other content related communications to: news@emretiree.com.
All other communications, please write to the address below:
All Other Retiree Affairs Communications
Please write to this address:
ExxonMobil Retiree Affairs
4550 Dacoma Street
Houston, TX 77092
Joining the ExxonMobil Retiree Online Community
If you are an ExxonMobil, Exxon, or Mobil or Superior Oil retiree you can join this Retiree Online Community by clicking "First Time User."
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